CRM Portal integration for hardware and software product distributor

Outsourcing Consulting News

March 22-25, 2010 CTIA Wireless Conference and Tradeshow 2010 (Las Vegas, NV)
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CRM Portal for hardware and software products distributor on Weblogic

Customer for the CRM Portal

The customer, was a leading provider of technology products and services for businesses, government agencies and educational institutions nationwide. Our customer was a key value-added supplier of information technology products including major name brands such as APC, Cisco, HP/Compaq, IBM, Microsoft, Sony, Symantec, Toshiba, ViewSonic, as well as many other hardware and software manufacturers.

Customer business need

Our customer had incomplete CRM portal, which was outsourced before for development to a dedicated team of 8 software engineers in India. After spending 1.5 year working with this offshore team the customer decided to switch to SoloSoft as the US company with US project management and Russian engineering resources.

In the initial contact the customer expressed concerns if SoloSoft had established engineering processes in place, what was the attrition rate in Russia in comparing with India, if SoloSoft had working knowledge of Weblogic 8.1 application server and J2EE (JSP, Struts, EJB), Web Services and ETL programming.

Services performed to develop the CRM Portal

During the project execution SoloSoft worked tightly integrated with the customer product team as their software development department in delivering complete CRM portal solution.

CRM Portal for hardware and software products distributor

Benefits to outsource

The CRM portal has the functionality of running dynamic reports and viewing static reports. The new Portal has the functionality of exporting the Reports into PDF Format. Over 500,000 hardware and software products are available online through the new CRM web portal.

Technologies and Tools

Weblogic 8.1, Web Services, J2EE (JSP, Struts, EJB), Crystal Reports, ETL (shell scripting), MS SQL 2000 Database

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