Customer service tool for website support

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March 22-25, 2010 CTIA Wireless Conference and Tradeshow 2010 (Las Vegas, NV)
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Remote customer service tool development for website support

Customer

The customer is an industry leading ASP service provider of remotely hosted services, which partners with businesses and their web sites to support online sales, marketing and customer service...

Solution

Visitors to web sites simply click a Live Help button and are connected with one of CS representatives. The representative then assists the visitor by providing information, links, graphics, or even guiding them through your web site.

The Live Help solution is provided on an Application Service Provider (ASP) basis. This means there is no hardware to install and the enterprises can get started instantly.

Benefits

  • Increase Sales - by providing real time assistance, you can resolve issues at the point of sale enabling customers to complete their purchases. This Tool also allows its users to sell additional products and services by offering special deals and cross selling.

  • Reduce Costs - online, site operators can handle multiple calls concurrently while at the same time not incurring phone charges.

  • Increase Customer Satisfaction - by providing real human interaction and instant problem resolution, customers have a positive experience and are much more likely to return when making future purchases.

Technologies

J2SE, JSP, Servlets, Tomcat, MySQL, Linux 7.3.

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